Montreal, September 26, 2024 – Walker Glass is proud to introduce its new online customer portal, WeConnect. With this new tool, Walker’s customers will enjoy greater visibility of their orders, while still experiencing the top-tier customer support that Walker Glass is known for.
The portal will be launched on September 30th in conjunction with the opening day of GlassBuild. Clients are invited to come to Walker booth 34011 to see the platform in action, ask questions, and book an onboarding meeting with the Customer Service team.
Claudine Brun, Director of Customer Service at Walker Glass, supervised this ambitious project through many months of intensive development and refinement. “We’re excited to announce the launch of Walker Glass’s new online customer portal, WeConnect,” says Claudine. “The platform was created with our customers’ needs in mind, and it offers an intuitive, user-friendly experience that streamlines everything from order placing and tracking to product availability and pricing. By empowering customers with real-time access to critical information, we’re setting a new industry standard for customer service excellence.”
Walker’s Vice-President of Sales and Marketing, Charles Alexander, added
“I am so proud of the WeConnect team. They really got our portal offering right. It allows our customers yet another way of interacting with Walker, fully backed by our team at every step – including a chat feature that links directly to our team, not an AI robot. WeConnect reinforces our core strength – an obsession with helping our customers get what they need, when they need it!”
Walker clients who are ready to explore this new tool should reach out to their Customer Service Representative to set up a WeConnect account or request an onboarding meeting.
Walker Glass is North America’s market leader in the development and manufacture of acid-etched glass substrates and premium quality mirror. In addition to its three AviProtek® lines of bird-friendly glazing solutions, the company’s Walker Textures® brand of interior and exterior glazing substrates includes custom etched patterns as well as a comprehensive line of full-surface etched finishes and opacities. Growing and evolving since 1942, Walker Glass proudly serves US and Canadian architectural glass fabricators from coast to coast, supported by the largest inventory of etched glass and mirror on the continent.
For more information, contact Danik Dancause, Marketing Operations Manager
At 888-320-3030 or via email at [email protected].